Last updated: 28 November 2025
What delivery times do you offer?
Delivery times vary by location. UK orders typically arrive in 2–4 days. International orders may take longer.
Can I return medical items?
Unopened items may be returnable. Used or opened medical items cannot be returned for health and safety reasons.
How can I track my order?
A tracking link is emailed once your order ships. Tracking may take 2–5 days to update.
Do you ship internationally?
Yes, we ship to most countries worldwide.
My item arrived damaged. What should I do?
Contact us within 7 days with photos. We will arrange a replacement or refund.
How do I contact support?
Email: admin@meddicaldepotcom.com
What are my payment options?
We accept payments by Paypal, Visa, MasterCard and American Express.
What are my delivery options?
We currently only offer one standard shipping option, which is free.
How secure is your site?
Meddical Depot Com processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
Can I amend my order?
Contact us as soon as possible if you wish to amend your order. We ship items out usually within 1 working day, so cannot guarantee any changes will be made. It is your responsibility to ensure you check out with the correct items and shipping info.
Where is my order?
You will receive an email with tracking information once your order is dispatched.
How do I track my parcel?
You can track your parcel via the email we sent you. We also have a link to our Order Tracking page on our Home Page.
When will I receive my parcel?
Once your order is trackable, it will take between 2 -3 business days to be delivered. Depending on different country’s custom restrictions, this may take longer (we wish this wasn't the case).
Can I return or exchange an item?
Absolutely. We offer a 30 day refund time from the date you receive your parcel. Read our Refund Policy page for more info. If you are unhappy with your order, we encourage you to email us directly on our website, so we may resolve your issue with the product.
What if I received a faulty item?
If you discover a fault, please contact us immediately (within 7 days of receiving your parcel) via ‘Contact Us’ on our website.